Digjital24 ("we", "us", "our") respects your privacy and is committed to protecting your personal data in accordance with the Republic of Kosovo's Law No. 06/L-082 on the Protection of Personal Data and, where applicable, the EU General Data Protection Regulation (GDPR).
1. Data Controller
The data controller responsible for your personal data is Digjital24, based in Gjilan, Kosovë. For privacy questions or to exercise your rights, contact us at hello@digjital24.net.
2. Personal Data We Collect
- Identification data: name, email address, phone number
- Information you provide via contact forms or project briefs
- Technical data: IP address, browser type, device, pages visited
- Cookies and similar tracking technologies
3. Purpose & Legal Basis
We process your personal data for the following purposes:
- Responding to inquiries — legal basis: your consent and pre-contractual measures
- Delivering our services — legal basis: performance of a contract
- Improving our website — legal basis: legitimate interest
- Compliance with applicable law — legal basis: legal obligation
4. Sharing of Data
We do not sell your personal data. We share data only with trusted service providers acting on our behalf (e.g., hosting, analytics) and with public authorities when required by Kosovo law.
5. International Transfers
If personal data is transferred outside Kosovo or the European Economic Area, we ensure appropriate safeguards in line with Article 46 of the GDPR or the equivalent provisions of Law No. 06/L-082.
6. Retention
We retain personal data only for as long as necessary to fulfil the purposes described, or as required by Kosovo law (typically up to five years for accounting and commercial records).
7. Your Rights
Under Law No. 06/L-082, you have the right to:
- Access your personal data
- Request rectification of inaccurate or incomplete data
- Request erasure ("right to be forgotten")
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
- Lodge a complaint with the Information and Privacy Agency (Agjencia për Informim dhe Privatësi - AIP), Rr. "Luan Haradinaj" nr. 36, 10000 Prishtinë, Republika e Kosovës
8. Cookies
We use essential and analytical cookies to operate and improve the website. You can disable cookies in your browser settings; some functionality may be affected.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page with a revised effective date.
11. Contact
For privacy questions, requests, or concerns, contact us at hello@digjital24.net.